This article discusses some of the essential features of the Telstra product Bigpond webmail support. It also discusses some of the troubleshooting techniques that can be implemented in case one faces log in issues with the Bigpond email account.
Telstra launched the Bigpond email service to provide users with a secure method of communication. For small and medium businesses (SMBs) that do not want to invest in maintaining an exclusive server, webmail services provided by companies like Telstra is a boon. Herein the mails are delivered and received with the help of secure servers, like the one used for Bigpond email delivery system. All Bigpond emails are sent using the server mail.bigpond.com.
According to the Bigpond support helpline technicians the usage of a dedicated server to send and receive mails is especially helpful as these servers are resistant to most intrusion signatures. Additionally, the firewall and Antivirus software used to protect the servers are at par with the latest technology. In other words, the chances of sensitive information being accessed by unknown parties through the server systems are minimal. Most of the calls received by the Bigpond customer support toll free number regarding users inability to log in to one’s webmail account, stems from a virus infected system and not from an intrusion into the main Bigpond server. Telstra assures its users that the information or data transferred through the Bigpond webmail system are always secure.
However, users sometimes face log in issues with the Bigpond webmail accounts. Some of the log in problems, which the users themselves can solve are as follows:
- If the webmail account has been configured on a third party email service provider such as Apple mail or Outlook, then ensure that the installation process has been done properly. Otherwise one will not be able to access Bigpond webmail.
- Check the system from which the webmail account is being accessed. If there is any trace of a malicious software, it can affect the webmail account. One’s webmail account can even be hacked with the help of malicious software. Hence, one should ensure that the system is free of any virus, Trojan, spyware, worm or malware.
- Ensure that the password typed in reflects the changes that one has made of late. Users often type in the older password and are unable to log in to their webmail account.
Thus, if one is unable to access his or her webmail account check with the customer support and they will be able to guide one through the log in process.